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https://demuths.co.uk/terms
+44 (0)1225 427938
6 Terrace Walk, Bath, BA1 6LN

Terms, Conditions & Policies

Booking Terms & Cancellation Policy

Whilst the dates & prices for the courses are correct at the time of going to press Demuths Cookery School reserves the right to make alterations to dates, times, course content & prices.

Bookings are made on a first come, first served basis on receipt of full payment.

Amendments to bookings for one day, half day and evening classes may be made up to 28 days prior to the date of the class and for five and ten day courses 60 days prior to the start of the course. If you find you are unable to attend a class less than 28 days (60 days for longer classes and diplomas) before the date of the class you are welcome to send someone else in your place. We regret that the course fees will only be refunded if we are able to fill your place. These rules apply equally to bookings made with a Gift Voucher. For longer course bookings we suggest taking out travel insurance in case you have to cancel at short notice.

Customers are responsbile for ensuring correct contact details are provided at the time of booking. Demuths Cookery School is not liable for any missed communications regarding the course.

Refunds are not available on Gift Voucher purchases, nor can Gift Vouchers be exchanged for cash or other goods.

Any refund is subject to a 5% fee to cover the associated processing costs.

Any discounts or promotional offers run by Demuths Cookery School are not able to be retrospectively applied to existing bookings. Any discounts or promotional offers run by Demuths Cookery School are subject to availability and may be withdrawn at any time.

If through unavoidable circumstances Demuths Cookery School has to cancel a course, your booking will be transferred to another course of your choice or if you wish, all course fees will be refunded in full. We will not refund any other costs you may have incurred in advance, such as travel and accommodation.

If you have an allergy or food intolerance, it is your responsibility to tell us in advance. Our kitchens are 100% vegan, but are not free from gluten or nuts.

Students must be over the age of 13. Students under 16 must be accompanied by a paying adult. Students must be at least 16 to attend a class unaccompanied.

All course participants are expected to adhere to our house rules around kitchen safety and food hygiene. We reserve the right to remove anyone who does not follow safety instructions or who is acting inappropriately towards our staff or to other students.

Demuths Cookery School shall be under no liability whatsoever, for any loss, injury or damage to course participants or their property, whether in respect of any neglect, act or omission by the school, its agents or employees.

Photographs may be taken throughout the course that we may share on social media, use on our website and in advertising. No personal details will ever be published with the photographs. Those who do not wish to be photographed need to let us know in advance and are responsible for removing themselves from any group photos.

Privacy Policy

Background:

Vegan Culinary Arts Ltd. understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, http://demuths.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation

“Account”means an account required to access and/or use certain areas and features of Our Site;
“Cookie”means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
“Cookie Law”means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;]
“personal data”means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
“We/Us/Our”means Vegan Culinary Arts Ltd., a limited company registered in England under company number 11975863 whose registered address is 14 Lime Trees, Christian Malfrod, Chippenham, SN15 4BN.

2. Information About Us

  1. Our Site is a limited company registered in England under company number 11975863 whose registered address is 14 Lime Trees, Christian Malford, Chippenham, SN15 4BN.
  2. Our VAT number is 324432431.
  3. Our Data Protection Officer is Georgia Barton, and can be contacted by email at us@demuths.co.uk, by telephone on 01225 427938, or by post at 6 Terrace Walk, Bath BA1 1LN. We are regulated by the Independent Cookery Schools Association (ICSA).
  4. We are a member of the Independent Cookery Schools Association (ICSA).

3. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4. Your Rights

1. As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

1a.The right to be informed about Our collection and use of personal data;
1b.The right of access to the personal data We hold about you (see section 12);
1c.The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
1d.The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
1e.The right to restrict (i.e. prevent) the processing of your personal data;
1f.The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
1g.The right to object to Us using your personal data for particular purposes; and
1h.Rights with respect to automated decision making and profiling.

2. If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
3. For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.


5. What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal data (please also see section 13 on Our use of Cookies and similar technologies):

  1. name;
  2. contact information such as email addresses, postal addresses and telephone numbers;
  3. financial information such as credit / debit card numbers;
  4. IP address;
  5. web browser type and version;
  6. operating system;
  7. a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;
  8. your dietary requirements and whether you have attended a class previously.


6. How Do We Use Your Data?

  1. All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
  2. Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
    1. Providing and managing your access to Our Site;
    2. Personalising and tailoring your experience on Our Site;
    3. Supplying Our products and/or services to you (please note that We require your personal data in order to enter into a contract with you);
    4. Personalising and tailoring Our services for you;
    5. Replying to emails from you;
    6. Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by using the unsubscribe link at the bottom of our emails or by emailing us@demuths.co.uk;
    7. Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;
  3. With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email (Our newsletter) with information, news and offers on Our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
  4. Third parties (including Google Analytics, Google Adwords, YouTube, Twitter, Facebook and Pinterest, whose content appears on Our Site may use third party Cookies, as detailed below in section 13. Please refer to section 13 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
  5. You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
  6. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
    1. Your contact and financial data will be kept only as long as it is needed to provide our service and aftercare and for accounting purposes.

7. How and Where Do We Store Your Data?

  1. We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
  2. We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR.
  3. Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
  4. Steps We take to secure and protect your data include:
    1. All electronic copies of personal data will be stored securely using strong passwords and 128-bit or stronger data encryption.

8. Do We Share Your Data?

  1. Subject to section 8.2, We will not share any of your data with any third parties for any purposes.
  2. In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.
  3. We may sometimes contract with third parties to supply services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
  4. We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
  5. We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR including:
    1. MailChimp: transferred over TLS 1.2 and stored securely using strong passwords and 128-bit or stronger data encryption;
    2. DropMySite: 256-bit data encryption;
  6. In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

9. What Happens If Our Business Changes Hands?

  1. We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
  2. In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes.


10. How Can You Control Your Data?

  1. In addition to your rights under the GDPR, set out in section 4, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details).
  2. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

11. Your Right to Withhold Information

  1. You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
  2. You may restrict Our use of Cookies. For more information, see section 13.

12. How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at us@demuths.co.uk, or using the contact details below in section 14.


13. Our Use of Cookies
Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for displaying content from other websites, e.g. YouTube or Twitter. In addition, Our Site uses analytics services provided by Google, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site. For more details, please refer to Our Cookie Policy.


14. Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at us@demuths.co.uk by telephone on 01225 311325, or by post at 6 Terrace Walk, Bath BA1 1LN, UK. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).


15.
Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Cookie Policy

A cookie is a small text file which is placed onto your computer or device when you browse our website. This website uses cookies and similar technologies in order to distinguish you from other users, to provide you with a better experience and to improve our site by better understanding how you use it.

We are allowed to store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we provide an easy way for you to control their use (see below). We will assume you accept our cookie policy if you continue using our site.

For more details on the personal data that we use and the measures we have in place to protect your personal data, please refer to our Privacy Policy.

What types of cookies are there?

Cookies fall into two groups:

  • First party cookies are those placed directly by us and are used only by us. We have carefully chosen these cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
  • You may also receive certain third party cookies on your computer or device. Third party cookies are those placed by websites and services other than us, e.g. Twitter or YouTube. We don’t have any control over third party cookies.

Within these groups, there are several different types of cookies that may be used on a website:

  • Strictly necessary cookies - Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
  • Functionality cookies - These are cookies that automatically remember choices that users have previously made in order to improve their experience next time they visit a website. For example, where users select their preferred language or layout.
  • Analytical/Performance cookies - These cookies collect anonymous information about users for the purpose of assessing the performance of a website. Common uses include well-known web analytics tools such as ‘Google Analytics’.
  • Marketing cookies - Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

What cookies does our site use?

Necessary cookies:

Name of CookiePurposeFirst or Third party
exp_last_activityAllows us to remember the last time you interacted with the site within the current visitFirst
exp_trackerAllows us to remember the last 5 pages you viewedFirst
exp_store_cartAllows us to remember the content of your shopping basketFirst

Functionality cookies:

Name of CookiePurposeFirst or Third party
guest_idStores information used by Twitter to identify you when tweeting about an articleThird
NIDStores information used by Google Plus to identify you when sharing an articleThird
pidStores information used by Twitter to identify you when tweeting about an articleThird
_pinterest_cmStores information used by Pinterest to identify you when sharing an articleThird

Analytical/Performance cookies

Name of CookiePurposeFirst or Third party
prefixed by ‘__utm’Stores information used by Google Analytics to track user activity on the site.Third

Marketing cookies

Name of CookiePurposeFirst or Third party
ci_sessionStores information used by Twitter proxy to display tweetsThird

Your cookie control

If you do not want us to use Functional, Analytical/Performance and Marketing cookies on your device you can switch them off here.

Disable cookies

In addition to the controls that we provide, you can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser or visit http://www.aboutcookies.org.uk/managing-cookies